Ticket List

Your ticket list is where you can see all of your tickets, grouped by the ticket status. There are three categories.

Ticket list categories

Active

The Active tab on the ticket list contains all tickets that are either:

Received
The item has been taken in, but has not been worked on yet.
Due (if due dates are enabled for your shop, See: Due Dates for more
information)
The item has been taken in, but has not been worked on yet.
In Progress
A ticket with multiple repairs has some complete, but not all
Not Notified
All repairs for a ticket are completed, but the customer has not been notified yet.

Complete

The Complete tab on the ticket list contains all tickets that are complete, and the customer has been notified. All tickets in this tab will be in the ‘Notified’ status, and are waiting to be picked up.

Archived

The Archived tab on the ticket list contains all tickets that have been completed and picked up by the customer. Tickets in the Archived tab will not have a tag number, and cannot be edited.

Ticket list order

The ticket list is ordered in one of two ways.

Due Dates Disabled

If due dates are not enabled for your shop (See: Due Dates for more information), the ticket list will be ordered by created date, oldest first.

Due Dates Enabled

If due dates are enabled for your shop, the ticket list will be ordered by due date, soonest due first.

Each ticket in the list is shown as a status bar.

Ticket Status bar

Date/Status

../_images/status-calendar.png

The Calendar icon shows the current status of the ticket, and the Month/Date that the ticket was put in that status. In this example, the Status is ‘Notified’, and the date is Oct 9. This means that the customer was notified on Oct 9th.

Tapping on the status icon will show you the full status description in a small window. Tap outside of the window to close it.

Customer

../_images/status-customer.png

The customer icon shows the last name of the customer. Tapping on the customer icon will take you to the customer status page for that customer.

See Customer Status Page for more details.

Rack #

../_images/status-rack.png

The rack number shown is the last digit of the tag, and will be a number from 0-9. For example, if the tag number is 4783, the rack number will be 3. Tapping on the rack icon will show the full tag number in the expanded section.

Actions

../_images/status-actions.png
The actions menu contains any relevant links for the ticket. Possible links are:
Edit Details:
Tap on this link to edit the details of the ticket. Once a ticket is archived, this link will no longer be available, as archived tickets cannot be edited.
Send Notification:
This link will be shown on tickets that are in the ‘Not Notified’ status. This means that all repairs for the ticket have been completed, but the customer has not yet been notified. Tapping on the ‘Send Notification’ link will bring up the notification options for the ticket.
Re-Notify:
This link will be shown when viewing tickets that have already been Notified, but are not picked up yet. Tapping on the ‘Re-Notify’ link will bring up the notification options for the ticket.
Picked Up:
This link will be shown on tickets that are in the ‘Notified’ status. Tap on this link to bring up the Picked Up window for the ticket.