Step 5: Pick up and Archival

When a customer picks up their repaired item, the ticket should be archived - this will disassociate the ticket from the tag number, and leave that tag number free to use for a new ticket. When a customer comes in to pick up their item, scan the tag number. (See: Step 1. Scan a tag)

If the ticket has been marked as ‘Notified’, when you scan the tag number, you will be shown the Picked Up section.

If there is a balance due on the ticket, it will be shown here.

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Collect the remaining balance, and then tap on ‘Yes, paid in full’

If the ticket is already paid in full, this will be shown here.

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Tap on ‘Yes, picked up’.

The ticket will be archived and you are finished!