Notification Templates

This page is where you can update the templates that are used for your text and email notifications.

Placeholders

There are a few placeholders for customer and ticket information that are available to be used in templates. These placeholders will be filled with information pulled from the customer that is being notified, or the ticket that the notification is sent from.

You can use the following placeholders in your templates:

First name:
This placeholder will be replaced with the first name of the customer being notified.
Last name:
This placeholder will be replaced with the last name of the customer being notified.
Ticket tag number:
This placeholder will be replaced with the tag number of the ticket that the notification is sent from.

To use a placeholder:

When editing a template, look above the keyboard. The available placeholders will be shown as buttons.

../_images/placeholders.png

Tap on the button for the placeholder you wish to use. It will be added to the template, at the end of the existing text.

Templates

There are four notification templates that are used in the Repairtagger app:

Sms template

Sms multiple template

Email notification template

Email multiple notification template

The Sms (text) templates have a character limit of 130 characters, but the Email templates can be as long as you like.

Sms template

The Sms template is used when notifying a customer by text that they have a single item ready for pickup.

Sms multiple template

The Sms template is used when notifying a customer by text that they have multiple items ready for pickup.

Email notification template

The Email notification template is used when notifying a customer by email that they have a single item ready for pickup.

Email multiple notification template

The Email multiple notification template is used when notifying a customer by email that they have multiple items ready for pickup.